We know you must have questions about Standup Croatia Rentals.
Frequently Asked Questions
Frequently Asked Questions
Below is a list of the most asked questions that we receive about our SUP board rentals and the rental process. Questions such as how to reserve the SUP board rentals, what is included in the rental, the payment process, how to make changes to the order, delivery policy and potential discounts on multiple SUP board rentals, along with lots of information on how to reserve SUP board rentals online.
Once you have gone through all of the questions, we hope you were able to find the answers helpful. But if you still have any other question that has not been answered below, please feel free to contact us and we will get back to you shortly.
Q: How can I reserve the rental equipment?
A: SUP board rental equipment is available online. You can reserve the equipment online or contact us directly. Our rental equipment can be reserved up to 5 days in advance. Otherwise, it is on a first come, first serve basis, based on availability. Full payment is expected at the time of pick-up or delivery. Make sure to review our Rental Policies for more information.
Q: Where and when do I pick-up my rentals?
A: Rentals should be picked-up during business hours (Mon-Friday) or by appointment only during weekends. Rentals may be dropped off at our location during business hours. However, if you are unable to return the equipment by 7PM, you should contact us directly to notify us of any unexpected changes. We do understand that such changes may happen, and as a result, will do our best to accommodate them.
Q: What happens if I cancel?
A: Individuals can cancel reservations up to 48 hours prior to the scheduled pick-up date. If, however, you have reserved the equipment, but failed to show-up on the day of the pick-up, we will charge you, as if the equipment was out with the client. At Standup Croatia Rentals, we understand that unexpected changes may happen, we therefore, encourage you to communicate with us about any potential changes.
Q: What happens if I return the equipment late or damaged?
A: A client returning damaged equipment will be charged a fee (see Rental Policies) to the chosen method of payment (Cash). Our team will attempt to contact and notify you of additional charges and allow an alternative payment method, if desired. The Damage Fee equals the cost associated with repair, including shipping, labour, repair, and replacement parts. If the equipment is beyond repair or the cost of repairs are more than the replacement value, the client will be charged the RETAIL price to replace the broken equipment. A Cleaning Fee will be charged if the equipment is returned dirty or wet beyond normal use. We expect our equipment to get dirty, but if cleaning requires excessive amount of time to prepare for the next client, a cleaning fee will apply. Late Fees will incur if equipment is not returned by the contracted date on the rental agreement. The client will be notified of impending late fees. Late Fees for each item per day will be charged for up to 3 week. At that point, will be charged the retail replacement cost (see above). For all informations please read our Rental Statement here.
Q: Can I make changes to my rental reservation?
A: Yes, you can change your rental reservation by adding extra days or changing your rental choice as long as the equipment is available. It is highly recommended to do so in advance.
Q: Can I extend my rentals prior to the pick-up of the equipment?
A: Yes, you can extend your rentals by giving us a 24 hour notice prior to the last day of your rental package. This is, however, subject to availability. We will do our best to accommodate your request.
Q: If I reserve the rentals online does this guarantee a reservation?
A: Yes. Once you have submitted the reservation form, you will receive a confirmation via email. This email guarantees the reservation of the SUP board rental equipment.
Q: What is Standup Croatia Rentals’ cancellation policy?
A: We will give a full refund if you book online and contact us one week prior. If we were notified of the cancellation less than 48 hours in advance, the non-refundable deposit of 25% will be used as a cancellation fee.
For any other questions, please contact Standup Croatia directly at +385 (0) 99 4357 200 or by email form.